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Edition 2027 · effective 1 January 2027

For individuals & families

The hardest disagreements are with the people we love.

Inheritance, care for a parent, a separation, a neighbour, a shared home. You do not need a lawyer to need a Neutral. You need someone who belongs to nobody at the table, so everyone at it can be heard.

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§ 01What you really need

Five needs, in your words.

Drawn from how people in your position actually describe the problem, not from procedure.

(Needs)

To be heard without it becoming a fight

Most family conflicts are about recognition before they are about money.

To keep the relationship

You will still be family, neighbours or co-parents next year.

To understand options in plain language

Not legal strategy, but what is realistically possible.

Privacy

Family matters belong in a private room, not a public court.

Cost in proportion

A process that costs less than the thing you disagree about.

What usually goes wrong: waiting until positions are fixed; asking one relative to be the "neutral" one; going to court first and talking later.

(Avoid)

Frame your question Commissioning guides

§ 02The cost of waiting

What the evidence says.

Sourced and dated. Use the calculator to estimate your own.

5.1bn

People with at least one unmet justice need: a broad 2019 estimate that also counts legal exclusion and extreme injustice.

World Justice Project, Measuring the Justice Gap · 2019 ↗
1 in 6

People worldwide affected by loneliness, linked to an estimated 871,000 deaths a year.

World Health Organization, Commission on Social Connection · 2025 ↗

Estimate what a conflict is costing you →

§ 03Evaluation for you

4 questions people in your position bring to an evaluator.

A valuation people dispute01Transactions & investmentClarity DeepView™What is a fair value range for this asset or interest, on agreed assumptions?A fair division of an estate02Families & private wealthClarity Snapshot™Is this proposed division fair, given the will, the assets and what each person has already received?Care options for a parent03Families & private wealthClarity DeepView™Which care options best respect our parent’s own wishes and needs, at a cost the family can sustain, and what specialist input is needed before deciding?Property owned together04Families & private wealthClarity Snapshot™What are the fair options for this jointly owned property, and what is each worth?

§ 04Situations you may face

8 situations where a Neutral helps.

Inheritance and estate01Personal & familyMediation · FacilitationA parent has died. The family must now decide together what one person used to decide alone.Care for an ageing parent02Personal & familyFacilitation · MediationA parent needs more care. Brothers and sisters, near and far, see the same facts differently.Separation and co-parenting03Personal & familyMediation · Neutral EvaluationThe couple is ending. The parents are not. Children need a plan both can live with.Neighbour disagreement04Personal & familyMediation · Neutral EvaluationA boundary, a noise, a tree, a wall. Small things become large when you share a fence for years.Shared property05Personal & familyNeutral Evaluation · MediationSeveral people own one asset. Each has a different plan for it.Landlord and tenant06Personal & familyMediation · Neutral EvaluationRepairs, rent, deposits or a notice. Both sides want the home to work, on different terms.Siblings who own together07Ownership & businessNeutral Chairing · MediationBrothers and sisters inherited a company. They did not inherit a way to run it together.Tension within a community08Community & public lifeFacilitation · MediationA neighbourhood, faith group or community organisation is dividing.

§ 05Roles that fit

The Neutral roles people like you use most.

  1. MediationCan we reach an agreement we both choose?01
  2. FacilitationHow does a group move forward together?02
  3. Neutral EvaluationWhat does an independent professional think of this question?03

§ 06What it costs

Often less than you expect, sometimes free.

Many places offer free or low-cost community and court-connected mediation. Where you need a certified Neutral, fees are published and agreed in advance.

First stepsFor individuals & families
Three thingsto do this week.
01 Write down what you need, not what you want to win
02 Suggest one meeting with an independent mediator
03 Agree that everyone gets the same information
Clarity first · keep options open · make fairness visible

§ 07Frame your question

Describe it. Get the evaluation question.

Written for individuals & families. Leave out names and confidential details.

Write in your own words. Leave out names and confidential details.

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The answer

Choose who you are and ask anything. The engine answers from the institution’s own guidance, in plain language.

§ 08Read next

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