A safe first door, outside the hierarchy.

A named certified neutral serves as your organisation’s independent ombudsperson. People can raise a concern confidentially, get guidance and resolve it informally, before it becomes a grievance, a claim or a headline.

Enquire about an ombuds service

§ 01Components

What the programme includes.

Named

An independent ombudsperson

One certified neutral, reachable by email, phone and video.

Confidential

Intake without names

No individual matter is reported to management without consent.

Informal

Resolution support

Listening, coaching, facilitated conversations and mediation.

Integrated

Before HR and legal

A pre-formal option that sits alongside, not instead of, formal procedures.

Scoped

Who it serves

Employees, customers, suppliers or all three, across your jurisdictions.

Reported

Annual themes report

Patterns and trends only, to the Board or Audit Committee.

§ 02Fee

Priced by scope.

An annual fee set by the population served, the number of jurisdictions and languages, and the hours of availability. The quote is written, fixed for the year and published to your board. The ombudsperson’s pay does not depend on the number or the outcome of matters.