When it cannot wait for a process.

A supplier is about to stop deliveries. A board is about to split. A project is about to walk off site. ENI™ puts an independent neutral in the room within 24 hours to stabilise the situation and agree what happens next.

Request an intervention Call the desk

§ 01How it works

Stabilise first. Evaluate second.

First contact

You describe the situation; the desk runs an immediate conflict check.

Neutral appointed

A certified neutral with the right sector and language is confirmed, targeting 24 hours.

Stabilisation

Short, structured sessions to stop escalation: standstill terms, communication rules, information exchange.

Interim note

A short written record of what was agreed and the open questions.

Route onward

A recommendation: INE™, mediation, expert determination or a standing neutral.

§ 02Fee

Priced at first contact.

Call-out

Fixed

Quoted at first contact

Covers appointment and the first stabilisation session
Confirmed in writing before the neutral starts

Further sessions

Daily rate

Published in the quote

Billed only if the parties ask for more time
Creditable against a follow-on INE™

GC Retainer clients

Included

Premium and Enterprise

Priority 24-hour appointment
Named Senior Neutral Advisor already briefed

§ 03Limits

What ENI™ does not do.

Does the neutral decide who is right?

No. ENI™ is stabilisation, not adjudication. A view on the merits comes from an INE™ if the parties want one.

Is it confidential?

Yes, under the Code of Ethical Conduct and the mandate the parties sign.

Can one party commission it alone?

Yes, but the neutral acts for the process, not for the commissioning party, and says so to everyone present.