HomeNeutral EvaluationUse casesTechnology, data & AI
TN/USE/14
Edition 2027 · effective 1 January 2027
Technology, data & AI · Vendor claims against delivery
The vendor says it is delivered. The users say it does not work.
An independent technical evaluation of a system against what was specified and promised, before the relationship becomes a dispute.
§ 01The evaluation question
What the evaluator is asked.
“Does the delivered system meet the contract specification and the vendor’s representations?”
(The question)
Commissioned by. Customer and vendor together
When. At acceptance, or when acceptance stalls
Usual protocol. B · Single-commissioner decision review
§ 02What is examined
The evidence, and the output.
The evidence
Material reviewed, and what was not available, is always stated.
- Specification and acceptance criteria
- Representations in sales and contract
- Testing evidence
- Defects and their severity
A gap analysis with a view on acceptance
A reasoned view. The decision stays with you.
- It will not: fixing the system
§ 03Depth and time
Usually: Early Neutral Evaluation.
An independent view of the merits of a difference. Typical time: Two to four weeks.
§ 04Your version
Every case is different. Frame yours.
§ 05Related